1. Your flight's data

Delay

Cancellation

Overbooking

Luggage

Flight's date

Airline

Flight number

I don't know my flight number

Origin

Destination

I don't know my flight number

Arrival time (scheduled)

Actual arrival time

Never arrived

Total delay

2. Did you have any connection in your trip?

Full itinerary

First flight origin

Connection(s)

Final destination

Origin

Final Destination

Arrival time (scheduled)

Actual arrival time

Never arrived

Total delay

Were you offered an alternate flight?

Claim Details

What reason did the airline give you?

What kind of strike?

Air traffic controllers' strike or airport's ground personnel

Airline's personnel strike

Another type of strike

How far in advance the airline informed you about the cancellation?

Delay time for you arrival?

Which alternatives did the airline offer you to the denied boarding?

Did the airline offer you accommodation for the night?

Did the airline offer you food and/or drink during the wait?

Did the airline give you any compensation for the incident?

Which compensation did they give you?

Compensation

Did you voluntarily renounce to your reservation in exchange for any other benefit? (Miles, points, ticket's worth ...)

Delay time for you arrival?

Do you have the P.I.R. (Property Irregularity Report) document?

What problem did you have with your luggage?

Have you already recovered your luggage?

It's been 21 (or more) days since the loss of your luggage?

What day did you get your luggage?

Date

How many luggage pieces have been affected?

Number of luggage pieces